In the heart of India’s booming tech ecosystem, a quiet yet powerful revolution is underway—one led by visionary women transforming the landscape of Global Capability Centres (GCCs). Once sidelined by centuries of systemic exclusion, women are now claiming their rightful place at the forefront of digital innovation, operational excellence, and strategic decision-making. As India emerges as a global hub for GCCs—powering IT services, finance, analytics, and digital transformation across multinational corporations—an inspiring cohort of women leaders is steering the charge.
These trailblazers are not just breaking barriers; they are rewriting the rules of leadership, championing diversity, and building resilient, future-ready organizations. These women are not only managing global operations but also mentoring the next generation, infusing the corporate world with fresh perspectives and inclusive values.
In this 2025 edition, Global Biz Outlook celebrates India’s Top 10 Women Leaders in GCCs—visionaries who are redefining what it means to lead in an ever-evolving digital age.
10. Madhurima Khandelwal: Advancing AI and Risk Intelligence
VP – American Express CFR India CoE
At American Express, Madhurima Khandelwal leads the Credit & Fraud Risk (CFR) India Centre of Excellence, managing a high-impact team of over 1,700 professionals. With nearly two decades at Amex, including her stint as head of AI Labs, she has been instrumental in enhancing machine learning capabilities for global operations. Her work reinforces the value of advanced analytics and ethical AI in financial services.
9. Daisy Chittilapilly: Driving Inclusive Digital Strategy
President of Cisco India and SAARC
Daisy Chittilapilly is one of the most influential women in India’s IT sector. As President of Cisco India & SAARC, she leads digital acceleration across sectors such as agriculture, infrastructure, and healthcare. A staunch advocate for gender parity, Daisy actively works to address the imbalance between women’s graduation rates in STEM and their representation in the workforce, building pathways for long-term inclusion.
8. Dhanya Rajeswaran: Building India’s Energy Innovation Hub
Global VP & Country MD of Fluence India
Dhanya Rajeswaran is leading the charge in clean energy tech. As Global VP and India MD at Fluence, she has built Bengaluru’s Global Innovation Centre into the company’s largest and most dynamic unit. Since establishing its India presence in 2022, Fluence has rapidly expanded, thanks to her strategic leadership in scaling R&D and software development for renewable energy solutions.
7. Sreema Nallasivam: Empowering Collaboration and Growth
CEO of Metro Business Solution Centre
As CEO of Metro’s Business Solution Centre in Pune, Sreema Nallasivam champions a collaborative leadership model. With over 13 years at Metro, she has reshaped its GCC framework to drive innovation through teamwork rather than individual performance. Her leadership philosophy—empathy, patience, and co-creation—has helped scale Metro’s India operations into a key pillar of global strategy.
6. Anuprita Bhattacharya: Redefining Tech Leadership
Head of Merck IT Centre & Country IT Lead
Blending her early HR background with strong IT leadership, Anuprita Bhattacharya brings a unique, people-first approach to Merck’s India operations. She leads the Merck IT Centre with a focus on diversity, inclusion, and digital excellence. Her tenure at General Motors and various leadership roles at Merck have shaped her holistic view of building empowered, high-performing tech teams in GCCs.
5. Kalavathi GV: Powering Digital Healthcare
Executive director and head of the global development centre at Siemens Healthineers
At the helm of Siemens Healthineers’ development center in India, Kalavathi GV is leveraging advanced technologies to redefine global patient care. With prior leadership experience at GE and Philips Healthcare, she’s a veteran in medtech innovation. Kalavathi focuses on building scalable digital health solutions that improve diagnostics, treatment, and industry standards, reinforcing India’s position as a global hub for healthcare transformation.
4. Mamatha Madireddy: Elevating Banking Operations
MD & Head of HSBC India Global Service Centres
Mamatha Madireddy has played a pivotal role in HSBC’s global operations from India for over two decades. Now leading the India Global Service Centres, she emphasizes agility, inclusion, and technological innovation. Based in Hyderabad, Mamatha also chairs the NASSCOM Telangana GCC Council and serves on its National Council, helping shape the future of banking through cross-industry collaboration and policy influence.
3. Uma Ratnam Krishnan: Championing Healthcare Digitization
Managing Director & CEO of Optum Global Solutions India
A former diplomat with three decades of corporate leadership, Uma Ratnam Krishnan leads Optum India’s mission to revolutionize healthcare technology. Under her guidance, Optum drives impactful digital transformation that enhances care delivery while reducing costs. Her multidisciplinary background—from banking at Barclays and HDFC to public service—enables her to bridge strategy with service. Uma’s approach combines innovation with empathy, making her a standout leader in the healthcare GCC ecosystem.
2. Sirisha Voruganti: Leading Fintech Innovation
CEO & MD of Lloyds Technology Centre India
Sirisha Voruganti brings unmatched depth in IT architecture, data engineering, and financial technologies. As the CEO and MD of Lloyds Technology Centre in Hyderabad, she has cultivated a culture of innovation that positions the center as a vital part of Lloyds Banking Group’s global technology strategy. Her career includes impactful roles at JPMorgan Chase, where she was the first woman to lead tech operations in India. Voruganti’s leadership is defined by her commitment to diversity and her ability to scale breakthrough digital solutions.
1. Lalitha Indrakanti: Steering Transformation Across Industries
CEO of Jaguar Land Rover Technology & Business Services India
With nearly 30 years of cross-functional experience, Lalitha Indrakanti stands at the pinnacle of global capability leadership. As CEO of Jaguar Land Rover’s Technology & Business Services arm in India, she oversees strategic functions spanning engineering, IT, and enterprise operations. Her forward-thinking leadership has been instrumental in enhancing JLR’s global digital footprint. A respected industry voice, she has served on NASSCOM’s GCC councils and various corporate boards, championing inclusive innovation and organizational excellence.
Women at the Helm of India’s GCC Revolution
India’s Global Capability Centres (GCCs) are no longer just operational arms—they’ve evolved into strategic innovation hubs that drive global business transformation. At the forefront of this evolution are women leaders who are not only redefining leadership, but also rewriting the narrative of what’s possible in technology, finance, healthcare, energy, and beyond.
From steering digital banking innovations and scaling clean energy solutions to transforming patient care and pioneering AI strategies, these ten trailblazing women have proven that leadership is not bound by gender—it’s defined by vision, resilience, and impact. Their journeys embody the spirit of India’s tech renaissance, where inclusion, innovation, and integrity are becoming the new pillars of progress.
As GCCs continue to shape the future of work and technology across the globe, the leadership of women like Lalitha Indrakanti, Sirisha Voruganti, and Uma Ratnam Krishnan is a powerful reminder: when women lead, industries transform.
Let their stories inspire not only the next generation of women leaders, but also organizations worldwide to build more equitable, forward-thinking, and impactful enterprises.
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